Pre-ICIS SIG SVC Workshop
@ICIS 2026

Service systems and service ecosystems increasingly rely on agentic value (co-)creation: individuals, organizations, and technologies jointly pursue goals, make decisions, and actively shape service processes rather than acting as isolated contributors and enablers. Value emerges through the combinatorial interplay of human and technological agency – with agentic technologies increasingly understood not merely as tools that augment human capabilities, but as actors embedded within service systems.

As agency becomes distributed, critical questions arise concerning control, accountability, trust, and governance: How can agentic configurations be designed, monitored, and aligned within existing service architectures and hybrid service ecosystems? And how do organizational readiness, actor commitment, and willingness to collaborate shape their value potential?

In this year's pre-ICIS workshop and the associated Call for Papers, we invite theoretical, empirical, and design-oriented contributions that address these questions – and we look forward to discussing them with you in Lisbon.