Call for papers

Pre-ICIS SIG SVC Workshop @ ICIS 2026

Lisbon, Portugal · Sunday, December 13, 2026, 14:00–17:00

Image by Steffen Zimmermann from Pixabay

Submission deadline: October 18, 2026 (AoE)

Agentic value co-creation in service systems and ecosystems

Service systems increasingly depend not only on people and organizations, but also on AI agents that pursue goals, make decisions and shape service processes alongside them.¹ Humans and AI, from generative assistants to autonomous agents, can co-create value,²,³ yet how they do so together is still poorly understood. AI agents act less like tools and more like actors whose contributions shape, and are shaped by, their human and organizational counterparts.⁴

That raises open questions about control, accountability, trust and governance, and about what organizations need for such systems to create value. The workshop discusses both the opportunities and the problems.

We welcome service research from any method and any service domain, from financial, healthcare and social services to public, IT and professional services.

¹ Vargo & Lusch (2016) ² Baird & Maruping (2021) ³ Lusch & Nambisan (2015) ⁴ Bartelheimer et al. (2025)

Topics include but are not limited to:

Value co-creation with AI agents

Value co-creation with agentic technologies in service systems and ecosystems
Micro-level entanglement of individuals and technologies
Value co-creation and co-destruction dynamics
Agentic and generative AI in domain-specific services

Actors, roles and trust

Collaboration and coordination among heterogeneous service actors
Accountability and trust in agentic service systems
Responsibility and role enactment in value (co-)creation
Dedication, commitment and engagement in service exchange

Governance and design of ecosystems

Governance of service systems and service ecosystems
Interorganizational coordination and ecosystem orchestration
Institutional arrangements shaping service exchange and resource integration
Sustainability and long-term viability of service ecosystems
Design and management of service systems that support agentic co-creation

Positioning your contribution

Last year’s editorial offers two optional aids for framing AI-enabled phenomena as a service contribution: a lexicon of seven positioning elements and a generativity–agency matrix. Contributions from all methodological and theoretical traditions are welcome.

Submission Information

Important dates

October 18, 2026 (AoE): submission deadline
November 1, 2026: notification
December 12, 2026, 19:00–23:00: SIG Services Dinner, free for members
December 13, 2026, 14:00–17:00: workshop at the Lisbon Congress Centre

Submission types

Extended abstract: max. 500 words
Research-in-progress paper: max. 5 pages
Full paper: max. 10 pages

Length limits exclude references. Please use the ICIS 2026 paper template.

At the workshop

Accepted papers are presented in an interactive poster session, so please bring a poster. At least one author per paper registers through the official ICIS registration and presents in person. Regular rates apply until November 22, 2026. Already registered for ICIS? Add the workshop via “Modify your registration”.

How to submit

PDF or Word, max. 10 MB. The form needs a Google sign-in. If that doesn't work for you, email your submission to daniel.heinz@kit.edu with the subject "SIG SVC 2026 submission".

Accepted research-in-progress and full papers can be published in the SIG SVC Proceedings in the AIS eLibrary (opt-in at submission). See last year's proceedings.